• $16.99

Publisher Description

In The Art and Science of Dealing with Difficult People, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills.

Brown’s philosophy is to approach work place discord as a problem from both a managerial and lower level perspective. He offers advice on how to treat employees, while at the same time asking leaders to reflect and make self-adjustments which will facilitate a more efficient work space. Readers will gain a deeper understanding of how their employees view management personnel, what leadership skills are most effective, and how to ensure two-way communication. Using Brown’s tried and true tools, anyone can learn to focus on how to motivate, establish trust, and form a psychological contract.

Numerous case studies throughout allow readers to observe the concrete application of Brown’s suggestions in real-life scenarios and complex situations, such as mergers and staff integration, information management, and more. In addition, The Art and Science of Dealing with Difficult People provides readers with skills drawn from an understanding of the basic fundamentals of human behavior.

GENRE
Business & Personal Finance
RELEASED
2011
October 1
LANGUAGE
EN
English
LENGTH
128
Pages
PUBLISHER
Skyhorse
SELLER
Simon & Schuster Canada
SIZE
1.9
MB

Customer Reviews

Sgt Stone96 ,

Good but dense

There’s a lot here, a lot of it is very interesting but hard to make good use out of. I’d recommend, but coming away from it my mind is kind of full with all kinds of details and I’m not sure what’s a decisive thing I can takeaway from it all.