• $14.99

Publisher Description

First, businesses discovered quality as a key competitive edge; next came service. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, reveals how smart design is the new competitive frontier. The Design of Everyday Things is a powerful primer on how--and why--some products satisfy customers while others only frustrate them.

GENRE
Health, Mind & Body
RELEASED
2009
May 12
LANGUAGE
EN
English
LENGTH
240
Pages
PUBLISHER
Basic Books
SELLER
Hachette Digital, Inc.
SIZE
1.8
MB

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