The Other Soft Skill

How do you like to work?


Every generation has its own experiences that uniquely affect its communication preferences, expectations, motivations, and biases. When workers in a multigenerational workforce aren’t aware of these challenges, there’s breakdown, after breakdown, after breakdown. That’s why perspective is king, although often unachievable without a little guidance.


Author Carrie Root has long observed how teams work, and often fail to work, together. In The Other Soft Skill, Root gives readers a glimpse into the training she’s developed to solve these challenges with generational intelligence, a necessary skill to thrive in today’s multigenerational workforce.