The Rules of Tech Support

There is more to fixing computers than just "fixing the computers." Technical support people also need to know how to deal with the people sitting behind them, because behind nearly every broken computer is the person who probably broke it.


"The Rules of Tech Support" is a humorous look at how techies deal with their clients in the name of Getting Things Done. Author Eduardo Soliz draws on over ten years of Information Technology experience to bring you a small peek inside the heads of the men and women who keep our wired world running.