According to The Waiter, eighty percent of customers are nice people just looking for something to eat. The remaining twenty percent, however, are socially maladjusted psychopaths. Waiter Rant offers the server's unique point of view, replete with tales of customer stupidity, arrogant misbehavior, and unseen bits of human grace transpiring in the most unlikely places. Through outrageous stories, The Waiter reveals the secrets to getting good service, proper tipping etiquette, and how to keep him from spitting in your food. The Waiter also shares his ongoing struggle, at age thirty-eight, to figure out if he can finally leave the first job at which he's truly thrived.
The anonymous restaurant professional behind the Bloggie Award winning WaiterRant.net expands on his postings in his first book. The result is an enjoyable if utterly unromantic personal expos on the inner workings of the New York City area restaurants that have employed him since 1999. To his first job, the Waiter brought abandoned dreams and ambitions for a religious vocation, an eventual psychology degree and employment experiences in a drug-rehabilitation center. That history proved useful in professional service, particularly a restaurant that, with its corrupt manager and dictatorial boss and despite its upmarket setting, clientele and business volume, was an example of the very worst in the industry. The narrative hangs on the author's professional development from restaurant newbie to jaded industry-spokesperson; he makes ample room for extended riffs on manners, money, morals and even meals. He catalogues the grime-and-gross-out factors (some obscene), so comparisons to Kitchen Confidential are inevitable.