WFM Second Edition

What about WFM Analysis of results? Does your WFM system allow you to re-optimize the schedules (moving breaks/lunches, re-assign to different work types) as required? Have you provided WFM training to other staff in your call center (e.g., managers, supervisors and/or team leaders who are not directly responsible for WFM)? Can Management personnel recognize the monetary benefit of WFM? What are your most important goals for the strategic WFM objectives?



This premium WFM self-assessment will make you the accepted WFM domain master by revealing just what you need to know to be fluent and ready for any WFM challenge.



How do I reduce the effort in the WFM work to be done to get problems solved? How can I ensure that plans of action include every WFM task and that every WFM outcome is in place? How will I save time investigating strategic and tactical options and ensuring WFM costs are low? How can I deliver tailored WFM advice instantly with structured going-forward plans?



There’s no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all WFM essentials are covered, from every angle: the WFM self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that WFM outcomes are achieved.



Contains extensive criteria grounded in past and current successful projects and activities by experienced WFM practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in WFM are maximized with professional results.



Your purchase includes access details to the WFM self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria:



- The latest quick edition of the book in PDF



- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...



- The Self-Assessment Excel Dashboard, and...



- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation



…plus an extra, special, resource that helps you with project managing.