When Is Business Email the Tool of the Devil

This is the eBook version of the printed book.

This Element is an excerpt from The Truth About Thriving in Change (9780132354622) by William S. Kane. Available in print and digital formats.

When it makes sense to use email for business communication--and when email is the worst possible solution

People get nervous when the grapevine begins to buzz about major changes. Reactions can take on several forms--from hushed water cooler conversation to sabotage or even violence. To mitigate your team’s concerns, you must be a proactive communicator. But being proactive alone doesn’t guarantee effectiveness. You must determine the appropriate content of your message, and the best medium….