Joseph A. Michelli

Bücher
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
2015
Leading the Starbucks Way (PB) Leading the Starbucks Way (PB)
Leading the Starbucks Way (PB)
2013
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
2008
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
2006
Customer Magic – The Macquarie Way Customer Magic – The Macquarie Way
Customer Magic – The Macquarie Way
2024
Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
2020

Hörbücher
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Unabridged) The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Unabridged)
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Unabridged)
2024
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way (Unabridged) Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way (Unabridged)
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way (Unabridged)
2015
The Zappos Experience: 5 Principles to Inspire, Engage, and Wow (Unabridged) The Zappos Experience: 5 Principles to Inspire, Engage, and Wow (Unabridged)
The Zappos Experience: 5 Principles to Inspire, Engage, and Wow (Unabridged)
2014
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People (Unabridged) Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People (Unabridged)
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People (Unabridged)
2014
The Starbucks Experience : 5 Principles for Turning Ordinary Into Extraordinary The Starbucks Experience : 5 Principles for Turning Ordinary Into Extraordinary
The Starbucks Experience : 5 Principles for Turning Ordinary Into Extraordinary
2022
Stronger Through Adversity : World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges Stronger Through Adversity : World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
Stronger Through Adversity : World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
2021