Joseph A. Michelli

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

All Business Is Personal

Customer Magic – The Macquarie Way

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Unabridged)

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way (Unabridged)

The Zappos Experience: 5 Principles to Inspire, Engage, and Wow (Unabridged)

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People (Unabridged)

The Starbucks Experience : 5 Principles for Turning Ordinary Into Extraordinary

Stronger Through Adversity : World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges