The Nordstrom Way to Customer Experience Excellence The Nordstrom Way to Customer Experience Excellence
2017
Amazon.com Amazon.com
2009
Great Opportunities: How a superstar in the ever-growing kitchen appliance distribution business switched careers to achieve unimaginable success and loved it—and YOU CAN TOO! Great Opportunities: How a superstar in the ever-growing kitchen appliance distribution business switched careers to achieve unimaginable success and loved it—and YOU CAN TOO!
2025
The Nordstrom Way to Customer Experience Excellence : Creating a Values-Driven Service Culture, 3rd Edition The Nordstrom Way to Customer Experience Excellence : Creating a Values-Driven Service Culture, 3rd Edition
2024