Service Science: Research and Innovations in the Service Economy
Jorge Cardoso e altri
Serie • 12 libri • Management e leadership
Handbook of Service Science, Volume II
Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, Kelly Lyons, Lia Patrício & Yuriko Sawatani
Engineering and Management of Data Centers
Jorge Marx Gómez, Manuel Mora, Mahesh S. Raisinghani, Wolfgang Nebel & Rory V. O’Connor
Global Perspectives on Service Science: Japan
Stephen K. Kwan, James C. Spohrer & Yuriko Sawatani
Fundamentals of Service Systems
Jorge Cardoso, Hansjörg Fromm, Stefan Nickel, Gerhard Satzger, Rudi Studer & Christof Weinhardt
Case Studies in Service Innovation
Linda A. Macaulay, Ian Miles, Jennifer Wilby, Yin Leng Tan, Liping Zhao & Babis Theodoulidis
Cloud Computing and Services Science
Ivan Ivanov, Marten van Sinderen & Boris Shishkov
Knowledge Services Management
Peter K. Mills & Kevin M. Snyder
Handbook of Service Science
Paul P. Maglio, Cheryl A. Kieliszewski & James C. Spohrer
Service Science, Management and Engineering
Bill Hefley & Wendy Murphy
The Science of Service Systems
Haluk Demirkan, James C. Spohrer & Vikas Krishna