Decoding People's Pulse

ìThis is a timely HR playbook for companies looking at reimagining their employee experience. It is conceptually sound, contextually relevant and jargon free. Paul James has beautifully brought out the interplay of influential variables and how HR can create impactful experiences."

-Venkatanarayanan, President HR & IT, Rane Group


ìKeeping in cognizance the Indian context, Mr. Paul James has created and scientifically proven his PSCS model for studying employee satisfaction and organizational commitment which influences employee motivation. This book, with its conceptual and theoretical clarity on the PSCS-ESS model, will be a boon to the HR and business fraternity, which are keen on HRM re-engineering and optimization. Some prominent features of the model are: cause-effect analysis, which will aid in course corrections that can be implemented by the corporate; employee satisfaction and organizational commitment motivation quadrant, which will assist in identifying the types of employee motivation and help in dealing with talent and performance management issues. Mr. Paul Jamesís 30+ years of industrial experience, which includes 16 years of research in the area of study, is evident in this stupendous work. The model will be a blessing for Indian corporate houses aiming to achieve optimum personnel productivity and improve company work performance.î

-Dr. R. Belinda, Head, Dept. of Social Work, (SFS), Madras Christian College (Autonomous)