From Command to Empathy

'I believe that EQ starts with self-awareness and if we are aware that we need to make a change in our lives, this book can be of great help, if each one even practises a fraction of what is being read, [they] will see a sea change in their work life and personal life for sure.' -S.V. Nathan, chief talent officer, Deloitte India   'This book is an important contribution that provides us with insights about how to get the best from people and organizations in this volatile, uncertain, complex and ambiguous world.' -Sourav Mukherji, dean and professor of organizational behaviour, IIM-Bangalore   'One of the best books I have read on bringing EQ into the workplace.'   -Prasad Kaipa, CEO Coach, board member, Indian School of Business, author of From Smart to Wise and TEDx speaker   'This book does a wonderful job of thinking about emotions in the Indian workplace. With its rich brew of personal experiences and learnings, engaging case studies, research and questionnaires, From Command to Empathy is essential reading for employees and their leaders.' -Manish Sabharwal, board member, Reserve Bank of India, and CEO, TeamLease In a world characterized by globalization and rapidly evolving technology, change is a given. The primary workforce is evolving and is now dominated by millennials who seek purpose and empathy - a phenomenon the top management grapples with. Most employers' understanding of this change is restricted, leading to most of the techniques used to address issues being in step with advances in process but overlooking the human element.Can an empathetic approach to our relationships at the workplace help us achieve more? Does the onus of creating and sustaining a supportive culture lie only with the top management? There is an urgent need to move away from traditional command-centred style of management towards an organizational culture that is inclusive, fosters trust and focuses on employee empowerment. From Command to Empathy addresses the tussle between the management and the employees, and investigates the reasons behind them through anecdotes, case studies, questionnaires and self-scoring exercises. Avik Chanda and Suman Ghose draw from real-life examples and their deep industry experience, and research on organizational behaviour and neuroscience, to arrive at practical tips on how to inculcate and use emotional maturity in workplace situations to help readers achieve both professional and personal goals.