M1.2: Define Information Technology Processes

Define IT Processes is a book that discusses subjects that need to be considered and embarked on by IT Management and Business professionals, towards effectively managing an IT Department. These same subjects are relevant to Business Unit Managers, and provides them with insight on how to effectively participate in projects and initiatives that are related to Information Technology Solutions. The author presents a collection of Activities that are fundamental in successfully executing IT responsibilities towards ensuring that there is continuity of IT Operations within the organisation. The book provides the IT Management, Business Unit Managers and Business professionals with the necessary tools for identifying and defining Objectives of Defining IT Processes, requirements that are needed as Inputs for Defining IT Processes, Deliverables that could be expected from the successful definition of IT Processes, Performance Measurement that IT Management could use for evaluating these defined IT Processes and the Capability Maturity Model that demonstrates the comprehensiveness of the discussed activities of this “Define IT Processes” process.