Overview of Consumer Protection Act, 2019

This e-book provides an overview of the new Consumer Protection Law, which is enforced with effect from 20-7-2020/24-7-2020. The e-book summarises key highlights of the Act in an effective manner. This e-book also deftly discusses the new innovative provision inserted in the new Act.



The book covers the following provisions of the new consumer protection law:


• Overall scheme of Consumer Protection Act, 2019


• Three-tier consumer disputes redressal mechanism


• The complainant can file a complaint where he is resident


• An appeal against orders of Commission


• The time limit for filing an appeal before State Commission


• Second appeal before National Commission on the substantial question of law


• Provisions relating to the unfair contract, restrictive and unfair trade practices


• Measures to prevent unfair trade practices in e-commerce, direct selling, etc.


• Central Consumer Protection Authority [Central Authority]