Mastering SAP Hybris Service Cloud: A Guide to Customer Service Excellence
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- 329,00 Kč
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- 329,00 Kč
Publisher Description
Mastering SAP Hybris Service Cloud: A Guide to Customer Service Excellence
Table of Contents:
Chapter 1: Introduction to SAP Hybris Service Cloud
Chapter 2: Getting Started with SAP Hybris Service Cloud
Chapter 3: Service Ticket Management
Chapter 4: Service Level Agreements (SLAs) and Escalation Management
Chapter 5: Knowledge Base Management
Chapter 6: Service Contracts and Service Orders
Chapter 7: Service Analytics and Reporting
Chapter 8: Integration with Other SAP Solutions
Chapter 9: Customer Self-Service and Social Media Integration
Chapter 10: Best Practices for Implementing and Optimizing SAP Hybris Service Cloud
Chapter 11: Case Studies and Success Stories
Chapter 12: Summary and Key Takeaways
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