Summary of Never Split the Difference by Chris Voss

Never Split the Difference - Negotiating As If Your Life Depended On It - A Comprehensive Summary

Chris Voss is an FBI negotiator with over twenty years of expertise operating within the field, and an extended second career teaching at Georgetown University and USC. In his book, Never Split the Difference: Negotiating As If Your Life Depended On It, Voss brings the reader right into the exhilarating world of crisis negotiations, beginning every chapter with an exciting case wherever he or one among his colleagues had to negotiate to avoid wasting someone's life. His captivating accounts include kidnappings, hostage situations, and humorously, a trip to the car dealership to haggle for a new truck.
Interspersed between the action, Voss delivers a lesson in each chapter explaining the principles and tactics he used to resolve each particular negotiation. He explains the psychology of his principles in easy to understand language, and makes them relatable to our everyday lives by giving examples of exactly how they were applied by an average person in a situation at their job, in business dealing, or even when speaking to a telemarketer.
Each chapter is divided into sub-sections with their own bold faced heading to make them easy to find and read, and the lessons are cleverly written and full of wit and humor, as well as step-by-step instructions. Each chapter ends with a sub-heading titled "Key Lessons" where Voss reviews the main points of his...


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