Frances Frei

Move Fast and Fix Things

Unleashed

Uncommon Service

HBR's 10 Must Reads on Change Management, Updated and Expanded (featuring "Leading Change" by John P. Kotter)

Seja rápido e conserte as coisas

Move Fast & Fix Things : The Trusted Leader's Guide to Solving Hard Problems

Unleashed : The Unapologetic Leader's Guide to Empowering Everyone Around You

Uncommon Service : How to Win by Putting Customers at the Core of Your Business