Joseph A. Michelli

Mercedes-Benz. Driven to delight

Starbucks, la fórmula del éxito

MINDCHAMPS WAY (2ND ED)

All Business Is Personal

Customer Magic – The Macquarie Way

Guiados pelo encantamento

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People (Unabridged)

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way (Unabridged)

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Unabridged)

The Zappos Experience: 5 Principles to Inspire, Engage, and Wow (Unabridged)

All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement (Unabridged)

The Starbucks Experience : 5 Principles for Turning Ordinary Into Extraordinary