Leonard L. Berry

Bücher
Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations
Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations
2008
Marketing Services Marketing Services
Marketing Services
1991
On Great Service On Great Service
On Great Service
1995
Discovering the Soul of Service Discovering the Soul of Service
Discovering the Soul of Service
1999