Coaching for Exceptional Performance Workshop - Telesales Supervisor Role: Kelsey Scott

The Coaching for Exceptional Performance Workshop (product 9B00C006) provides students with the opportunity to recognize and act upon informal coaching opportunities that occur in the course of daily activities. The format is a series of sessions in which students and each member of their teams, in turn, play the role of the director of operations for a software products company who must coach other team members. This role assignment provides the scenario for the telesales supervisor to approach the director of operations with some potential staffing problems. other role assignments in this series are products 9B00C007, 9B00C008, 9B00C009, 9B00C011, 9B00C012 and 9B00C013.