Crucial Conversations

This eBook is a summary of ‘Crucial Conversations’.


Being able to communicate effectively and professionally during heated conversations is crucial for anyone who wishes to excel in their professional life. Simple discussions can very quickly turn into abusive arguments with emotions running wild. ‘Crucial Conversations’ will teach you how to manage these incidents and maintain professionalism during high impact interactions.


A Book Summary

In today’s busy world it can be hard to find the time to sit down and read a complete book. This book summary presents just the most important and impactful ideas discussed in ‘Crucial Conversations’ but removes the less important content covered in the book. You are left with a summary that will provide all of the core benefits of reading the full book but without the time commitment.


Book Synopsis

‘Crucial Conversations’ will show you how to maintain your professionalism during heated conversations. This book shows you how to bring arguments back from the brink and re-open communication channels between people. Employing the techniques discussed in this book will help you become an expert communicator and a valued point of strength during high impact interactions. 


The Authors

Co-authors Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler mange VitalSmarts, a leading corporate training and organization performance company. Together the team has developed training products and helped more than 300 of the Fortune 500 make significant gains by driving behavioral change within their organizations.