Customer Evaluations of Service Failure and Recovery Encounters Customer Evaluations of Service Failure and Recovery Encounters

Customer Evaluations of Service Failure and Recovery Encounters

Klaus Schöfer
    • 39,99 €
    • 39,99 €

Beschreibung des Verlags

Although there is a substantial literature on customer (dis)satisfaction and complaining behaviour, relatively little progress has been made in developing a theoretical understanding of how consumer evaluate a company’s response to service failure and ... Die Arbeit erhielt den ITB Wissenschaftspreis 2004

GENRE
Business und Finanzen
ERSCHIENEN
2012
2. März
SPRACHE
EN
Englisch
UMFANG
239
Seiten
VERLAG
Examicus Verlag
ANBIETERINFO
Open Publishing GmbH
GRÖSSE
3,1
 MB

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