Dealing with difficult people for Rookies

Most of us know that it makes sense to get on with other people at work – with our bosses, colleagues, staff, clients, customers or suppliers. And for much of the time, most of us manage it. But sooner or later you’ll come up against someone awkward, unreasonable or even downright impossible. When that happens, just being able to communicate may not be enough – you need to learn how to spot diffi cult people, handle them, and if necessary troubleshoot in a crisis.

Dealing with Diffi cult People for Rookies will help anyone who would like to get on better with other people, especially in the workplace. No matter how brilliant you are at your job, and how good your technical abilities, if you want to get ahead, you need people skills as well. That means building rapport and relationships wherever possible – and overcoming hostility and antagonism when you encounter them.