Hug Your People
The Proven Way To Hire, Inspire And Recognize Your Team And Achieve Remarkable Results
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- 12,99 €
Beschreibung des Verlags
Today, when social networking is the hottest buzz word and 'relationships' are things that can happen virtually, top CEO and inspirational speaker Jack Mitchell is totally committed to bringing back the human connection in our businesses and our lives. Now, in Hug Your People, Jack shares his 5-step plan for creating a winning team...
* Be NICE - because how you treat one another is as important as how you treat your customers...
* Learn to TRUST - it's a crucial part of building strong working relationships
* Instil PRIDE in your team and the work they do; give them all the 'tools' they need to do their jobs well...
* Try to INCLUDE your team in decision-making processes; you can't do it alone, so reach out for their input...
* Generously RECOGNIZE the contributions made and celebrate victories, big and small, because they all count ...
Simple, unpretentious and fun, Hug Your People is a morale-boosting blueprint for success. With its blend of anecdotes and practical advice it will inspire you to build an energized, focused team - the type of team that is at the heart of every great organization.
PUBLISHERS WEEKLY
Reading a book with the word "hug" in the title that basically advises on how to be nice to other people makes one realize that there ought to be more books like this on the shelves. Mitchell, CEO of the clothing stores Mitchells/Richards/Marshs has already outlined how to keep customers happy in Hug Your Customers. With his newest, Mitchell repeats this mandate, now turning inward to focus on how to hire and maintain a happy staff. Divided into five parts that outline how to treat people, build trust, develop pride in your organization and be inclusive and recognize people, the book looks at how creating a niceness culture can help to create employees that stick around the company and take a personal interest in the organization. Mitchell ends each chapter with a helpful checklist that repeats the important points. In one chapter, he advises redefining "rules and regulations" as "expectations and standards" (rules, for example, are "unbending... cold and impersonal"; expectations are "flexible and freeing when they need to be"). While such changes may seem subtle, the spirit behind them is surely a worthwhile reminder of how to make work more enjoyable for everyone.
