No Waiting for Couriers: David Upton Explores the Techniques That Forward-Thinking, Agile Courier Companies are Using to Succeed ... Here and Now (Express and Courier‪)‬

Future gazing has always been one of humanity's great obsessions. Predicting the events, trends and technologies that will shape our lives or workplace in years to come is something that we all indulge in from time to time. So how does this most normal of behavioural traits offer a warning to business recovery and success? Even in the current, challenging, recession-prone climate, there are a number of rapidly growing courier companies that are cleverly employing technology to enable them to compete with the established major players. These companies are set to be the stars of the future and, the ones that don't embrace technology, at best, risk stagnation. The adoption, acceptance and the use of technology in the right areas for the right processes enables these courier operators to be extremely efficient, grow rapidly and deliver innovative services that challenge the old order. So how do couriers of today become the stars of tomorrow? There are three core areas that these companies look to excel in: * maintain and increase sales