SVA: The next generation SLA SVA: The next generation SLA

SVA: The next generation SLA

Ernie Zibert

Beschreibung des Verlags

A must read for any sourcing professional. The e-book describes the next generation SLA - the Service Value Agreement (SVA) . A SVA is a commercially oriented agreement between IT and the Business or Business Unit for services aligned to support key business outcomes. SVA are more highly correlated with business success than the traditional SLA.

GENRE
Business und Finanzen
ERSCHIENEN
2014
11. Februar
SPRACHE
EN
Englisch
UMFANG
7
Seiten
VERLAG
Ernie Zibert
ANBIETERINFO
Draft2Digital, LLC
GRÖSSE
225,2
 kB

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