The Complete Guide to Business Process Management

The strong competitiveness imposed by the markets obliges the companies to be more efficient so that the majority of them are seeking to optimize their operations for: - being more customers oriented - produce more value at equivalent cost or even less. Business Process management brings answers necessary to the improvement of the efficiency of the company. CMMI, Six Sigma, Lean... all the methods are good to become a competitive company, but time and means are mandatory. Formalize, model and analyze make it possible to identify all the tracks of improvements to make the business processes more effective. A rich book of almost 150 diagrams to make the comprehension of the BPM easier to all kind of readers. Which techniques to improve the business processes Why the BPM and the SOA are complementary Are the BAM and BSM tools a means of carrying out a good operational piloting A genuine guide for business process management, from the definition to the choice of the tools to accompany the BPM/BPT approach.