The Six Sigma Handbook, Fourth Edition

The most complete, current guide to Six Sigma

The Six Sigma approach is being used to vastly improve processes, profitability, sustainability, and long-term growth at global organizations of all sizes. Fully revised for the latest developments in the field, The Six Sigma Handbook, Fourth Edition, reveals how to successfully implement this improvement strategy in your company.

The book explains how to define and deploy Six Sigma projects focused on key stakeholder requirements and carry out data-driven management. This comprehensive resource walks you through the phases of DMAIC and DMADV and demonstrates how to use the statistical tools and problem-solving techniques of Six Sigma with screenshots of Minitab and Excel applications.

The new edition has been updated to include:
Two online quizzes for Six Sigma certification, one for Green Belt candidates and one for Black Belt candidates

Links to five videos that walk you through specific processes, such as Minitab functions, statistical process control, and how to read a Pareto chart

Fully incorporated coverage of Lean methodologies


Find out how to select the right personnel to train, achieve technical proficiency, build the best teams, and foster effective leadership. Improve the quality of processes and products in your organization, increase customer satisfaction, and boost profits with help from this definitive guide to Six Sigma.

Written by two of the foremost authorities on the subject, this authoritative resource delivers all of the guidance you need to successfully implement Six Sigma. Comprehensive coverage includes:

Building the responsive Six Sigma organization

Recognizing and capitalizing on opportunity

Data-driven management

Maximizing resources

Project management using DMAIC and DMADV

The define phase

The measure phase

Process behavior charts

Measurement systems evaluation

The analyze phase

The improve/design phase

The control/verify phase