Your Roots are Showing; It's Not Enough to Tell People You've Changed. Brands Such As KFC and Wal-Mart May Encounter a Credibility Gap Between What They Say and What They Do
Gallup Management Journal 2009, Jan 28
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Beschreibung des Verlags
Byline: William J. McEwen Author of Married to the Brand (Gallup Press, 2005) and coauthor of the Harvard Business Review article "Inside the Mind of the Chinese Consumer" Synopsis: Marketers, take note: It's not enough to tell consumers that your offerings have changed. Brands such as KFC, Wal-Mart, and Abu Dhabi may encounter a credibility gap between what they say and what they do.
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