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Descripción de la editorial
Complacency is a real problem in the workforce but panicking and crying wolf to combat it doesn't work. What John Kotter, author of That's Not How We Do It Here!, calls "sustained urgency" will eventually wear off and complacency will set in again. Instead, as research as shown, positive energy can be sustained over time without fading away. John has this and other tips for us on how to calibrate your management style to your company and the issues at hand.