Libros
Starbucks, la fórmula del éxito
2014
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
2008
Mercedes-Benz. Driven to delight
2016
Leading the Starbucks Way (PB)
2013
Customer Magic – The Macquarie Way
2024
Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
2020
Audiolibros
Starbucks, la fórmula del éxito [Starbucks, the Formula for Success]: 5 principios probados para crear sinergia con tus clientes, tus productos y tu personal (Unabridged)
2023
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Unabridged)
2014
The Zappos Experience: 5 Principles to Inspire, Engage, and Wow (Unabridged)
2014
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People (Unabridged)
2014
The Starbucks Experience : 5 Principles for Turning Ordinary Into Extraordinary
2022
The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary (Unabridged)
2022