A Study of E-Government and E-Governance: An Empirical Examination of Municipal Websites (Report‪)‬

INTRODUCTION Website progression has been rapid in the public sector, especially in terms of functionality and performance. Public sector websites have sought to go beyond the static dissemination of contact information. The following study highlights two constructs of information technology and the public sector: e-government and e-governance. We approach this study with understanding that the use of technology by government has two distinct functions. These two functions of the government-technology relationship are distinctly identified as e-government and e-governance. E-government focuses on government services that are electronically provided to citizens. In contrast, e-governance assumes an interactive dynamic between government elites and the citizenry. This paper therefore examines the extent to which the 20 most populous cities in the U.S. are adopting e-government and e-governance applications.