SustainCase: How Johnson & Johnson is ensuring product quality and safety

Case study: How Johnson & Johnson is ensuring product quality and safety


Employing, through its family of companies, approximately 126,500 employees in 60 countries, engaged in the research and development, manufacture and sale of a broad range of products in the healthcare field, Johnson & Johnson is the largest and most diversified healthcare company in the world. Johnson & Johnson’s product portfolio spans pharmaceuticals, consumer and medical devices – 389,000 products and product variations that touch more than one billion people every day. Ensuring product quality and safety is thus a top priority.


Abstract


In keeping with its credo commitment that everything it does must be of high quality, Johnson & Johnson continues to take steps to ensure consistent and sustained high-quality, safe and effective products. After measuring and setting targets, Johnson & Johnson took action to ensure the standardization and implementation of Johnson & Johnson’s Quality Policy across its family of companies, ensure compliance through a closed-loop, independent audit approach, achieve an integrated and proactive approach to quality, safety and continuous improvement – for example, a Management Review Process requires each of Johnson & Johnson’s operating company’s executive management to continuously improve quality by reviewing its Quality System every six months – and, also, use its expertise to influence and shape regulations.


Using the GRI Standards in order to maintain and increase the value of your company


With each publication in this series the FBRH team will highlight one key impact identified by a company reporting in accordance with the GRI Standards and show how it has taken a structured, systematic approach to improving performance. With such positive action companies build trust, by dealing responsibly and conscientiously with their impact on the environment and on their stakeholders (e.g. clients, suppliers, shareholders, local communities, NGOs or local government). Stakeholders that can hold it back or stop it from reaching its objectives


By building trust your company creates loyalty and long-term commitment to its services and brands