Voice Of Customer A Complete Guide - 2020 Edition

Are there particular groups of customers whose needs are especially important to your organization and project success? Which current operational metrics are good predictors of customer satisfaction/loyalty? Does your organization choose the voc methods based on the type of customer or are they based on the type of product or service? Can your organization discover/create new operational metrics that are linked to customer satisfaction and loyalty? What is the root cause of the problem?



Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.



Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'



This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Voice Of Customer investments work better.



This Voice Of Customer All-Inclusive Self-Assessment enables You to be that person.



All the tools you need to an in-depth Voice Of Customer Self-Assessment. Featuring 928 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Voice Of Customer improvements can be made.



In using the questions you will be better able to:



- diagnose Voice Of Customer projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices



- implement evidence-based best practice strategies aligned with overall goals



- integrate recent advances in Voice Of Customer and process design strategies into practice according to best practice guidelines



Using a Self-Assessment tool known as the Voice Of Customer Scorecard, you will develop a clear picture of which Voice Of Customer areas need attention.



Your purchase includes access details to the Voice Of Customer self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria:



- The latest quick edition of the book in PDF



- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...



- The Self-Assessment Excel Dashboard



- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation



- In-depth and specific Voice Of Customer Checklists



- Project management checklists and templates to assist with implementation



INCLUDES LIFETIME SELF ASSESSMENT UPDATES



Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.