Livres
The Uncommon Art And Science Of Giving Feedback
2013
Perfect Phrases for Performance Reviews
2002
Perfect Phrases for Customer Service, Second Edition
2010
Perfect Phrases for Setting Performance Goals
2004
Améliorer les performances de votre équipe - 2e éd. NP
2017
How to Manage Performance: 24 Lessons for Improving Performance (Mighty Manager Series)
2006