Beyond Command and Control

This book offers to solve the UK productivity conundrum, dramatically improve health and care services while reducing their cost and much more besides. And it is no promise or dream; it is evidenced by those who have followed John's prescription, which is to change the way they think about management. Beyond Command and Control exposes the fallacies in command-and-control management (and they are not what people expect them to be). It also gives practical illustrations of what it has taken for leaders of service organisations to cross a management-thinking Rubicon. The results are compelling, the means unusual.