E-Government Education in Public Libraries: New Service Roles and Expanding Social Responsibilities (Report‪)‬

Introduction: Public Libraries and E-government E-government is the provision of government information and services through the online environment, including such diverse interactions as applying for Medicare prescription drug plans to paying taxes to emailing a public official. E-government can occur over multiple devices, such as computers, personal digital assistants (PDA), smart phones, and other mobile devices. A new but extremely important social role for public libraries is ensuring that all citizens have access to and assistance using e-government information and services (Bertot, Jaeger, Langa, & McClure, 2006a, 2006b). The intersection between public libraries and e-government has many significant implications and impacts for library management, expectations for libraries, and the activities of librarians, among many other implications.