Expanding Services in a Shrinking Economy: Desktop Document Delivery in a Dental School Library (Report‪)‬

INTRODUCTION Library patrons have come to expect electronic access to full-text articles and books. Libraries have responded to the current expectation by increasing access through subscriptions, journal back-file purchases, and acquisition of e-book collections. Additional access to materials is made possible through sharing agreements and interlibrary loan (ILL) transactions with other libraries. An increasingly popular method of increasing access to a library's print collection is through document delivery. Coopey and Rumble both describe institution of document delivery services and ways that these services have increased their libraries' visibility and value [1, 2]. Decreasing demand for ILL transactions offered the Indiana University School of Dentistry (IUSD) Library an opportunity to put a document delivery service into place. Even those libraries that are experiencing increases in ILL transactions might find that document delivery service is a worthwhile investment for increasing access to a print collection and creating good will across the organization.