Measuring Business Excellence
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- 77,99 €
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- 77,99 €
Description de l’éditeur
Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.
Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.
GENRE
Entreprise et management
SORTIE
2012
12 octobre
LANGUE
EN
Anglais
LONGUEUR
256
Pages
ÉDITIONS
Taylor & Francis
TAILLE
11,8
Mo
Action-Based Quality Management
2014
Business Performance Measurement and Management
2010
Fundamentals of Total Quality Management
2008
Achieving Organizational Excellence
2018
Integrated Performance Management : A Guide to Strategy Implementation
2004
Performance Measurement in Corporate Governance
2009