Pragmatic Application of Service Management
The Five Anchor Approach
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- 26,99 €
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- 26,99 €
Description de l’éditeur
Completely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management – The Five Anchor Approach provides comprehensive guidance, instructive illustrations, and helpful tables to create an integrated system based on COBIT, ISO 20000, ITIL, and CMMI-SVC. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function.
GENRE
Informatique et Internet
SORTIE
2016
15 décembre
LANGUE
EN
Anglais
LONGUEUR
104
Pages
ÉDITIONS
IT Governance Publishing
DÉTAILS DU FOURNISSEUR
IT Governance
TAILLE
4,6
Mo