Tending People

Tending people is a learning process and no one ever learns it all.  It is a test of personal integrity and not everyone earns a passing grade. Whether dealing with a self-deluded executive or a power-hungry administrative assistant who terrorized an entire department, Marsha gives the reader a view of what it is really like to work in human resources. With candor and common sense, she shares her experiences involving both the hilarious and the occasionally heartbreaking work of tending people in an organizational setting.


It was complicated work, by turns fascinating and infuriating, but never boring. Eventually, as a VP of HR Marsha managed an entire workforce (with a lot of help), but she began in employee relations and often tended people one-on-one. Whether the challenge was holding someone accountable (from entry level to the C-suite) or making sure the right people were rewarded for doing the right thing, she approached the job with hope and humor.