• 13,99 €

Description de l’éditeur

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

GENRE
Entreprise et management
SORTIE
1998
22 septembre
LANGUE
EN
Anglais
LONGUEUR
209
Pages
ÉDITEUR
McGraw-Hill Education
TAILLE
4.7
Mo

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