Turning Heads and Changing Minds

How IT auditors and their clients perceive each other affects the quality of their working relationships. Although most books for IT auditors acknowledge the importance of soft skills, they usually focus on technical abilities. Beyond giving simple advice like “improving listening skills” and “not jumping to conclusions”, they rarely tackle the issue of how to build a better rapport with the client. This book takes a hard look at common auditor perceptions that can hinder an audit and offers practical techniques for overcoming them. Rather than issue a list of ‘should dos’, the book offers the reader an intuitive, organic approach, with real-life IT scenarios involving general computer, application and third-party controls at various stages of an audit life cycle.