With Crossloop, Users Get Help from Techie Friend with Crossloop, Users Get Help from Techie Friend (Business‪)‬

Trying to help a less-knowledgeable friend or family member solve computer problems can be frustrating - especially if you can't sit with him or her in front of the PC. It can be slow and awkward merely explaining the steps you'd like the other person to perform to diagnose and solve the problem. The best approach is to control the distant computer remotely - with the owner's consent - during the problem-solving session. That way, you can directly manipulate the machine while explaining what you're doing over the phone.