Disputes can arise in all disciplines and fields. The Chartered Institute of Arbitrators (CIArb) is the world’s leading qualifications and professional body for dispute avoidance, management and resolution that prevents the need to go to court. CIArb is passionate about promoting a harmonious society and helping people and organisations avoid, manage and resolve conflict through our global network of 16,000 members. This audiobook introduces some of the main techniques for dispute avoidance, management and resolution. It considers what constitutes a conflict, looks at litigation and goes into methods such as mediation and negotiation. It is useful for those who want to understand how to address disputes. CIArb offers tiered membership courses to support careers and ongoing, non-membership courses in discrete themes of dispute avoidance, management and resolution. For more information about CIArb membership and training opportunities, please visit www.ciarb.org We hope you enjoy our audio book.