Shep Hyken

The Convenience Revolution

Be Amazing or Go Home

The Amazement Revolution

Amaze Every Customer Every Time

The Cult of the Customer

I'll Be Back

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet (Unabridged)

Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone (Unabridged)

I'll Be Back: How To Get Customers To Come Back Again & Again

Be a Star with Your Customers and Keep Them Forever: Moments of Magic®

Dr. Tony Alessandra Interviews Shep Hyken on Moments of Magic

The Cult of the Customer : Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists