Customer Evaluations of Service Failure and Recovery Encounters Customer Evaluations of Service Failure and Recovery Encounters

Customer Evaluations of Service Failure and Recovery Encounters

Klaus Schöfer
    • £39.99
    • £39.99

Publisher Description

Although there is a substantial literature on customer (dis)satisfaction and complaining behaviour, relatively little progress has been made in developing a theoretical understanding of how consumer evaluate a company’s response to service failure and ... Die Arbeit erhielt den ITB Wissenschaftspreis 2004

GENRE
Business & Personal Finance
RELEASED
2004
8 March
LANGUAGE
EN
English
LENGTH
239
Pages
PUBLISHER
Examicus Verlag
SIZE
3.1
MB

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