• £13.99

Publisher Description

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

GENRE
Business & Personal Finance
RELEASED
2020
May 15
LANGUAGE
EN
English
LENGTH
224
Pages
PUBLISHER
BIS Publishers
SIZE
3
MB

Customer Reviews

Alin Buda ,

One of the best service design books out there

The best way designers evolve is by learning from existing projects. The book is an easy read full of great examples. My transition from UX to service design was a lot easir because of this book. Thank you!