![Measuring Customer Satisfaction Based on Service Quality Gap at a Local Bank in Vietnam.](/assets/artwork/1x1-42817eea7ade52607a760cbee00d1495.gif)
![Measuring Customer Satisfaction Based on Service Quality Gap at a Local Bank in Vietnam.](/assets/artwork/1x1-42817eea7ade52607a760cbee00d1495.gif)
![](/assets/artwork/1x1-42817eea7ade52607a760cbee00d1495.gif)
![](/assets/artwork/1x1-42817eea7ade52607a760cbee00d1495.gif)
Measuring Customer Satisfaction Based on Service Quality Gap at a Local Bank in Vietnam.
Journal of International Business Research 2008, Dec, 7, 3
-
- £2.99
-
- £2.99
Publisher Description
INTRODUCTION The global trends and challenges in services in today's business world showed that "services companies are under a constant and dynamic change" while "customers are becoming less loyal, more price sensitive and discerning ..." (Sigala & Christou, 2006).
More Books Like This
Customer Satisfaction Evaluation
2009
Outsourcing And Customer Satisfaction
2011
Analyzing Service Quality in the Hospitality Industry: The Case of Bahrain.
2008
Strategy Mapping: An Interventionist Examination of a Homebuilder's Performance Measurement and Incentive Systems
2010
Managing Service Quality in Commercial Banks: A Gender Focus.
2008
Partial Least Squares Structural Equation Modeling
2018
More Books by Journal of International Business Research
Applying Emotional Intelligence (EQ-I) in the Workplace: Vital to Global Business Success.
2010
A Comparison of the International Financial Reporting Standards (IFRS) and Generally Accepted Accounting Principles (GAAP) for Small and Medium-Sized Entities (SMES) and Compliances of Some Asian Countries to IFRS.
2011
Globalization and Regionalization: Four Paradigmatic Views.
2010
The Relation Between Growth and Inflation Rates in Latin America.
2004
An Overview of Forecasting Error Among International Manufacturers.
2006
FDI and the Effects on Society (Foreign Direct Investment)
2005