When you need the NHS, how can you make sure you get the best possible care?
Have you ever thought about what you could do to influence and improve the quality of care you receive when using the NHS? Or do you just turn up hoping that the healthcare professional in front of you diagnoses and treats you accurately and in your best interests?
Have you ever walked away from an appointment none the wiser, disappointed, confused or angry? Or worse – have you been mis-diagnosed or had unnecessary treatment?
The NHS is something we all rely on. We hope that it will deliver the best possible service when we or our loved ones fall ill. It is regarded as a shining example and world leader in healthcare provision, but, in recent years, its reputation has been severely tarnished. Successive scandals have revealed shocking levels of care, harm, neglect, cover-ups and unnecessary deaths. If these multiple revelations have taught us anything it is that we have to be prepared - and able - to take personal responsibility to influence the quality of care we receive. Either we enable ourselves to rise to this challenge or risk becoming another unfortunate statistic.
NHS Please Don't Kill Me! is a guide to help you receive the best possible care. By outlining the prevalent cultural and behavioural issues, it provides readers with essential skills and ideas that could reduce error and potentially save lives. It is an honest, transparent and factual book that reflects the real experiences of many people, including the authors.
Customer ReviewsSee All
An interesting read
This book gives an interesting new perspective to interacting with the NHS. It is well laid out and clearly written with good examples and facts to back up the statements. Even if you aren’t ill now and (fingers crossed) never have to interact with the NHS, this book gives interesting insight into good communication skills that can be used in other areas too. Good read.
This book offers an informative insight into how you can help to improve any interactions you have with health professionals. With so much of a blame culture being talked about in the press, it is refreshing to read something about how the patients and general public can help to improve the process and get the most out of visits to GPs or hospitals. I particularly liked the practical aspects mentioned in the book where it focussed on communication and listening skills and ways in which we can improve these. It is clearly important to make sure that both people in the conversation are on the same page and agree with a summary of the conversation. Having read this book, I will definitely put more thought into planning what I want to say and ask before a visit to a healthcare professional and will do my best to follow the guidelines laid out for how to ask suitable questions and how to make sure I am listening and responding correctly to the replies.